Imagine this: you've just met someone for the very first time. He/She leans in close -- too close -- to you, looks deeply into your eyes and huskily asks, "So ... how many children should you and I have?" Uhhhh -- creepy!!
I've got a saying: "2 much + 2 soon = gone 4 ever." All human relationships progress through different levels of intimacy. Starting at the wrong level, jumping over too many levels, or progressing through them too quickly, can be a huge turn-off.
Forget "B2B" or "B2C". Richard Linder, President and CMO of DigitalMarketer coins the term "H2H" (Human-to-Human) to remind us that customers are, first and foremost, humans. Like the different levels of human intimacy, there are different stages of the Value Journey. The role of email marketing is to move prospects and customers through each stage of the Value Journey. Successful email marketer use the right strategies and the right tools to move each person through each stage, respecting the same laws as moving a relationship through each level of human intimacy.
Email and Social Media are two of the most commonly used ways that marketers communicate with their prospects and customers. You may not know this, but email and social media don't compete. When used together properly, they help you build relationships with your customers in the right order, at the right pace.
Social Media is more of a "casual" relationship -- like someone observing you from a far. Facebook lets you know how many "friends" you have, but it's never going to let you know who exactly they are.
Email, on the other, is that next level of the human-to-human relationship. For someone to give you their email address, that implies an increased degree of trust. It means that they are comfortable with giving you piece of their personal information. As an email marketer, you need to respect the trust that someone has given you by revealing their email address to you. And because you're at this next stage of the relationship, you can now start having more "personal" conversations.
Lets say you know someone in just a casual relationship and now you'd like to take it to the next level by asking him/her out on a first date. Here's the parallel: what can you do to move your Facebook followers to the next level of their relationship with you?
The way to do it is by using Facebook Lead Ads.
If you've never seen a Facebook Lead Ad before in your own news feed, it's really easy to respond to -- and they're great on mobile devices.
Companies use Lead Ads on Facebook to give their followers a quick way of opting in to their promotional emails.
When you click on a Lead Ad, you'll see a pre-populated form appear. Just click the [Submit] button and you're done. Facebook will automatically send your opt-in request to the company sponsoring the Lead Ad to be added to their email list.
What makes Lead Ads so great is that now you can easily grow your email list from people who already know all about you: your Facebook followers. You're moving your casual followers to the level of intimacy.
Check out more what Facebook has to say about their Lead Ads. They're really easy to set up, and one of the best ways to help move your prospects and customers to the next stage of the Value Journey.
Facebook also has tools that enable you to attract others who don't know you by showcasing the same traits that your closest friends like the most about you.
Social Media Marketers know about Facebook Lookalike Audiences but I doubt if most Email Marketers do. As its name implies, it's a way of targeting ads to Facebook users who aren't your followers, but who "look" a lot like them.
Your email subscribers are people at that next level of intimacy in their relationship with you. So what you want to do is use Facebook to present yourself to strangers who share characteristics similar to your most avid email readers.
Step One: Identify your most avid email readers
The same software application you're using to send emails to your contact lists will enable you to identify your most avid email readers. The general definition of an "avid reader" is anybody who has either opened or clicked in any of your emails in the past 30 days.
Of course, you want to exclude anyone who has just recently joined your email list. You're interested in those contacts who know you the best. Newbies may have read your first email or two, but they don't really know you, and they even may end up dropping out just after a few days.
If you don't have a very large email list, or you don't send all that frequently, then you might want to increase the time horizon to the past 60 days. Anything beyond the past 90 days is a stretch.
Step Two: Export these avid email readers to a CSV file
Your email software application will let you export these avid readers into a comma-separated value (CSV) file. You want to include your contacts' email addresses in the export -- that's the bare minimum. If you have the data for your email contacts, you want to include your contacts' first names, last names, city, state, country, and zip code of residence.
The reason why you want to include this information in your exported contacts file is so that Facebook can match them up with your Facebook followers. Don't expect a 100% match. How close you get to 100% depends entirely upon how many of your Facebook followers also subscribe to your emails AND use the same email address for emails as they do for logging in to Facebook. (Hint-- using Facebook Lead Ads to capture email opt-ins will increase that match).
Step Three: Create a Facebook Custom Audience from your Avid Readers File
Log in to your Facebook business account and follow the step-by-step instructions to create a Custom Audience From a Customer List. When you're importing your file, there's a few things you'll need to think about in order to strike the right balance. The more contact profile fields you include in your import file, the better the matchup with your Facebook followers. But the more fields to match accurately, the fewer number of your followers will exactly match those criteria.
Facebook recommends that you start with a Custom Audience size of between 1000 and 50,000 as the baseline for a Lookalike Audience. Your starting list of avid email readers should be about 20% to 50% larger.
I recommend starting with email address and last name (if you have it) to start your matching. If the number of Facebook followers is manageable, go no further. If the size it too large and you're worried about blowing your ad budget, then gradually increase the number of fields to match until you get to a size that you're comfortable with.
Step Four: Create your Lookalike Audience based on your Avid Readers Custom Audience.
Next, follow the instructions for Creating a Lookalike Audience, using your Avid Email Readers Custom Audience as its source audience.
Remember: if you set too large of a Lookalike Audience, then those selected Facebook users may not look at all alike your own followers.
There you have it! Now you can start targeting your Facebook ads and promoted posts to your Facebook Lookalike Audience to gain more followers.
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